WELCOME

PanCare Medical TCF @ West is a purpose-built facility catering for medically stable patients from public hospitals waiting for long-term care arrangements, such as home or nursing home placement. Our team of experienced and dedicated healthcare professionals aim to make your stay with us a safe, enjoyable and memorable one!

OUR SERVICES

Medical Care: Our doctors and nurses provide round-the-clock medical monitoring and skilled nursing care to address the health needs of our patients. We also have a team of family physicians who will review our patients regularly, manage their chronic conditions, monitor with blood tests, administer required vaccinations, and update their medical records, saving the patients the hassle of travelling out to a polyclinic or GP clinic for follow up. Patients with medications not available at our partnering clinic will still need to go to a polyclinic for review.
Rehabilitation: In close collaboration with the medical team, our experienced and dedicated therapists will curate therapy programs for our patients to maintain their current function.
Activities of Daily Living: To empower individuals in their journey to recovery, we will provide all necessary assistance and training to regain independence in daily tasks such as dressing, bathing, and grooming if possible. We also provide care giver training.
Social Activities: A wide range of social activities, dementia care programmes and volunteer visits are available. Patients will also have access to our community garden which is a specially designed trail with sensory features that stimulate the senses of sight and smell.

OUR CARE TEAM

A team of experienced and compassionate professionals will be working together to meet your individual needs, keeping you and your loved ones up-to-date and informed of your medical journey. This team will include:
Doctors: Family physicians overseeing your medical care.
Nurses: Skilled nurses providing round-the-clock care and support.
Therapists: Rehabilitation experts tailoring programs to accelerate your recovery.
Case Managers: Facilitators ensuring seamless communication and coordination of your care plan and longterm placement.

YOUR STAY WITH US

MEAL TIMES
For the duration of your stay, all meals will be provided at the following times:

Breakfast : 7.30am – 9.00am
Lunch : 12.00pm – 1.30pm
Dinner : 6.00pm – 7.30pm

MONEY AND VALUABLES

Patients are not encouraged to bring excessive cash or valuables to the facility, safekeeping services are available but the facility will not be responsible for any loss or damage to belongings. You can choose to handover the items to a staff for safekeeping.

VISITATION HOURS:
To ensure our patients receive adequate rest, we request all visitors and relatives to respect the following visiting hours:

Monday to Sunday:

12.00pm – 2.00pm
5.00pm – 8.00pm

DISCHARGE FROM FACILITY:
When your doctor has certified that you are fit for discharge, you will be informed accordingly. Our nurses will inform you and your appointed caregiver of your confirmed discharge details. Please collect your discharge documents, belongings and valuables before leaving the ward.

FEEDBACK

We look forward to being a part of your journey to
recovery at TCF West. Your feedback is important to
us as we continuously strive to enhance our services.
Do leave us feedback in the form below:

FINANCIAL MATTERS

Billings
The charges for room, and basic medical care will be as follows:

Singapore
Citizens
Permanent
Residents &
Long-Term
Visit + (LTVP+)
Holders
Long Term Pass
Holders1
Short Term Visit
Pass Holders
and Overstayers
Daily Rates (after subsidy) $75 / day (excluding
GST)
$150 / day (excluding GST) $300 / day (no subsidy and excluding GST)
GST Waived Waived Not Waived
Caregiver
Rates
$116 / day
(excluding GST)
• Caregiver rates will be charged if the caregiver stays overnight.
• GST waiver and Government Subsidies are not available to caregivers.
Remarks • Patients who require additional items or service e.g., air mattress or transportation for dialysis treatment, additional charges will apply.
For patients who require medical investigations and additional medications or are transferred back to the Acute Hospital, separate charges will apply.

1 Refers to persons who are on Work Pass, Student Pass, Dependent Pass, or Long-Term Visit Pass

Medisave and MediShield may be utilised to offset the above charges as follows:

MediShield
Life
Patients may opt to tap on MediShield Life for their TCF stay. Coverage will be subject to approval, and will be computed based on scheme parameters such as claim limits, deductibles, and co-insurance.
• The use of MediShield Life is subject to a claim limit of
$350 per day.
MediSave Patients may use their own MediSave to pay for the remainder of their bill after subsidies and MediShield Life coverage, if applicable. Family members2 can also use their MediSave to pay for their approved dependents.
• The use of MediSave is subject to a withdrawal limit of $250 per day up to a maximum of $5,000 per calendar year.

GETTING HERE

12 Science Centre Road (Singapore 609080)

Mass Rapid Transport (MRT): Jurong East MRT, Exit A, 10-minute walk from Jurong East MRT(NS1/EW24)

Bus: The nearest bus stop is located at S’pore Science Ctr (Bus Stop 28251) & Opp Spore Science Centre (Stop ID: 28259) Services: 66, 178, 198, 335

Taxi / Car: Via Science Centre